Terms & Conditions

Introduction

Welcome to Startracks. The following Terms and Conditions guide for the use of, and commerce on our, webstore. This is what you can expect from us as well as what we expect from you. We reserve the right to adjust the term and conditions from time to time. Latest update 2018-05-26.

Startacks is a record company. One of our services, distribution of records, is provided through this web shop.

§1 General

You can purchase our products through our webstore.

All merchandise remains our property until payment is fulfilled.

Any attempts of frauds will be reported to the Police. Startracks reserves the right to cancel, hold on to, or further investigate any orders of suspision at our disgretion, reguardless of an affected delivery time.

No other payment option, outside of those displayed at checkout, are accepted.

Startracks reserves the right to make minor deviations in relation to how material, color, weight, measurements, or manufacturing appear in our webstore. This also includes type faults, price and stock changes.

All prices include Swedish tax (VAT) 25%

You must be 18 years of age to make purchases on the webstore, or have a guardian confirm your order. Please leave a name and phone number for the adult at checkout.

§2 Delivery

All shipments are sent by Posten Sverige AB. The order will be sent to the address given in your personal profile. Please check that this address is correct at point of checkout.

Estimated delivery time is 5-7 business days. (Unless clearly stated otherwise on the webstore). Everything available on the webstore is guaranteed in stock.

If You change your mind about your order contact rock@startracks.se immediately. Remember you still have to collect your package and return it back to us.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact rock@startracks.se.

§3 Payment

You have the following options:

PayPal

Förskottsbetalning via Postgiro

§4 Return Policy

Swedish law is applied, according to the right of reclamation and returns (see Konsumentverkets homepage for more information).

You have the right to return a product, and receive a full refund or exchange the product, within 14 days from receiving the goods. If you change your mind about a product you must contact us within this time. Startracks is unable to take back products that have been processed or used. Sound and image recordings (CD:s and DVD) will not be taken back if the seal is broken or wearing is apparent. There are no refunds for items on Super-Sale. However, you will have the option to exchange items purchased on sale.

When returning or exchanging a product you pay for the shipping cost. Refunds take up to 30 days to process.

If the product is defect, damaged, or if the return is due to a mistake made by Startracks we will in this case bear or reimburse the delivery cost. Please report the reclamation to rock@startracks.se before returning the product.

Please return the product together with your receipt to this address:

Startracks AB
Box 92098
12007 Stockholm
Sweden
+46-708-867198 (Fredrik Holmgren)

§5 Security

According to Swedish law (PUL) Startracks must have your approval before handling your personal information. Receiving your personal information helps us give our good costumers service updates for their interest. Startracks will never give or sell your personal information to third-parties without your consent.

§6 Force Majeure

In case of war, civil war, revolution (viva), riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Startracks will apply to Force Majeure. These are the only reasons Startracks would be unable to fulfill the Terms & Conditions. If this occurs Startracks will inform you as early as possible.